Thank you for your interest in APS of Durham. Please visit our site regularly to learn about the status of our job postings and to find those that may relate to your experience and talents.

To apply for an open position, please email cover letter and resume to employment@apsofdurham.org, with the position title in the subject line. No phone call inquiries, please.

Customer Service Representative

Job Summary:

This position is to serve as the primary contact for the public for all shelter operations. This includes processing adoptions and redemptions as well as providing animal education and outreach.

Duties & Responsibilities:

· Provide an accurate inventory of animals within the shelter before each business day

· Check the general voicemail and adopt email daily

· Answer phones before and during open hours

· Responsible for the entire adoption process including but not limited to; reviewing adoption applications, communicating with potential adopters ,arranging visitations and filling out paperwork

· Provide counseling and education for the public including general care information, any known history on APS animals, information on acclimating an animal to a new home, training advice, potential health and behavior issues, and responsible pet ownership.

· Assist the public with redeeming their pet from the shelter, including arranging viewing of the stray animals and discussing redemption paperwork and fees.

· Review lost and found requests for the APS website.

· Complete data entry and updates into Chameleon software for accurate inventory and statistics

· Record, organize and file impoundment, application, medical and contract paperwork.

· Collect and record money for both County and APS transactions.

· Provide assistance for Durham residents needing help with their animals. This includes spay/neuter, medical care, financial assistance and other APS resources as needed.

· Coordinate with other departments and management to accomplish APS goals.

· Ability to work every Saturday.

Qualifications & Skills:

· Excellent written and verbal communication skills

· Exceptional and compassionate customer service

· Knowledge of positive training techniques

· Knowledge of common medical and behavioral issues for animals

· Knowledge of shelter standards of care

· Proficient in Microsoft Office and Chameleon software

· Ability to remain calm in often highly emotional and stressful situations involving the public

Education & Experience

· High School Diploma

· Previous customer service as well as animal shelter experience highly desired

· Bilingual preferred

To apply please send cover letter and resume to employment@apsofdurham.org with the position title in the subject line. No phone calls please.

Medical & Foster Program Administrative Coordinator

Job Summary: This position is responsible for overseeing the coordination and administration of the APS Foster Program and the administrative needs of the Veterinary Medical Department. This position will work closely with the Shelter Veterinarian and the Volunteer Manager. This position will report directly to the Shelter Veterinarian.

Duties & Responsibilities Include

Foster Program Coordination:

  • Recruit, orient and train new foster volunteers
  • Serve as primary contact for potential and existing foster volunteers
  • Maintain foster volunteer database and records
  • Schedule and assist with foster appointments for surgery, medical care, returns and new foster pick up.
  • Promote animals in need of foster care and those currently in foster care
  • Provide education to foster volunteers including basic care and medical conditions requiring foster care
  • Manage inventory and ordering of foster supplies
  • Work with veterinary medical team in assessing foster pet medical needs and treatment
  • Create, edit and update foster program materials (policies and procedures, applications, agreements, handbooks, role descriptions, orientation, training, etc.).

Medical Administrative Assistance:

  • Maintain and update medical and surgical records
  • Create daily and weekly vaccination lists for dogs and cats
  • Manage inventory and ordering of medical supplies
  • Provide support and training for volunteers in the Medical Department
  • Maintain controlled substance records
  • Create and update medical informational materials for adopters
  • Assist Shelter Veterinarian with any needed administrative tasks

Qualifications & Skills:

  • Professionalism, initiative, resourcefulness, dependability, and flexibility.
  • Detail-oriented and organized.
  • Strong work ethic and ability to work independently and as part of a team.
  • Commitment to honesty, integrity, and confidentiality.
  • Ability to multi-task and prioritize.
  • Strong verbal and written communication.
  • Enthusiasm for helping and working with people of diverse backgrounds and ability to work cooperatively with different types of personalities.
  • Ability to maintain a pleasant, professional manner in the midst of tense or adverse situations.
  • Passion for the mission of the APS of Durham.
  • Knowledge and commitment to animal welfare issues.

 Education & Experience:

  • High school diploma or GED.
  • Bachelor’s degree a plus.
  • Equivalent combination of education and experience accepted.
  • Experience working in an animal shelter environment preferred.
  • Proficiency with Microsoft Office applications required.

Job Type: Full time (40 hours/week), non-exempt, hourly, permanent position. Tuesday through Saturday required.

Salary: $15/hourly

To apply please send cover letter and resume to employment@apsofdurham.org with the position title in the subject line. No phone calls please.